For the first time ever, European institutions have tested Panoramic AI to better connect institutions with the broader public. The launch is only possible thanks to a first-ever collaboration on the use of AI for an EU institution between Make.org and the European Committee of the Regions. As part of EuroPCom 2024, Panoramic AI is being adapted to meet the unique needs of Europe’s largest gathering of public communication professionals. This world-first application marks a significant step forward for civic tech innovation, demonstrating how cutting-edge tools can strengthen the dialogue between institutions and citizens.
The civic tech AI driven platform empowers a broad audience to explore an extensive collection of secured institutional data, including video recordings and documents. Users can engage with the verified sources through three distinct entry points: browsing key topics, selecting from pre-drafted questions, or using an open question box for customized queries. The platform delivers personalised, real-time answers, completed with quotes and links to the original sources used by AI to generate the response.
In this world premiere, Panoramic AI makes the EuroPCom 2024 conference more accessible for those who want to go back to the content of the panels. The conference, held online on 5 December 2024, brought together high-level public communication experts from across and beyond Europe as well as local and regional leaders to explore innovative tools and techniques transforming the field. Under the theme "Engage Europe. Communicate strategically in the new institutional cycle," participants delved into several critical areas, from trends in public communication, to automated and generative tools for future-proof communication, and regions and cities leading the AI transition.
This joint approach with the European Committee of the Regions is more than just a technological milestone; it’s a demonstration of how civic tech can empower institutions to communicate transparently, accessibly, and effectively with the public. For EuroPCom, Panoramic AI was customised to process event discussions and materials, ensuring participants have immediate access to reliable and context-specific information.
At EuroPCom 2024, Panoramic AI is being used to unlock new possibilities for engagement and transparency:
This world-first application highlights the potential of Panoramic AI to serve as a cornerstone of institutional transparency and citizen engagement across Europe.
The collaboration between Make.org and the European Committee of the Regions reflects a shared commitment to fostering trust and dialogue between institutions and citizens. By leveraging Panoramic AI, EuroPCom is setting a new standard for how technology can support democratic processes at the European level. This partnership also underscores the adaptability of Panoramic AI innovation, which continues to evolve to meet the demands of different contexts, projects, and audiences. From local, regional and national debates to the European stage at EuroPCom, Panoramic AI is proving its value as a trusted solution for meaningful communication.
The launch of Panoramic AI at EuroPCom is not just a milestone for Make.org but also a significant step forward for public communication and citizen participation in Europe. As this world-first application demonstrates, the future of civic tech lies in its ability to adapt, empower, and connect institutions with the citizens they serve.
Stay tuned for more updates from EuroPCom 2024 and the ongoing collaboration between Make.org and the European Committee of the Regions. Together, we’re building a more democratic, transparent and accessible European Union.